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Your Privacy Rights
The Windgate Saddlery Website is committed to responsible information handling practices. You can visit most pages on our site without giving us any information about yourself, but sometimes we need information to provide services that you request. This privacy statement explains data collection and use in those situations. By visiting the Windgate Saddlery website, you consent to the information practices described in this policy.
We appreciate the trust you place in Windgate Saddlery, and we are committed to respecting your privacy and the security of your personal information. This privacy policy, effective March 1, 2007 describes the information we collect and how we use it.
We always welcome your questions and feedback. For privacy-related issues, please contact us at:
Windgate Saddlery
2150 South Myrtle Ave
Monrovia, Ca 91016
626-599-9400
privacy@windgatesaddlery.com
Contents
Information We Collect
We may collect information (including name, address, zip code, telephone number, occupation, e-mail address, credit card information and name of your organization):
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If you order from our catalog or online
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If you purchase from one of our retail stores
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If you return an item or make an exchange
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If you inquire about our services
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If you request a catalog
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If you receive a gift package or gift voucher
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If you enter a contest or sweepstakes
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If you subscribe to an e-mail newsletter
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If you are referred to us through a marketing promotion
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If you participate in a marketing survey, promotion or event
We may also combine this information with data that is publicly available and data that we receive from other reputable sources. We maintain this data, along with a record of your purchases, in a secure database.
We also gather information about how visitors navigate through our Web site by using “clickstream” data gathered with "cookies," and may also use other online tools such as "pixel tags,” as described below.
How We Use Information We Collect
At Windgate Saddlery, the information we collect allows us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you catalogs or promotional offers we believe will be of interest to you
- Send you email promotions or newsletters, if requested
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service
Information We Share with Others
We contract with other companies to provide certain services, including credit card processing, shipping, e-mail distribution, market research, and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Windgate Saddlery.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Your Choices
We offer choices about the types of information you receive from us. If you no longer wish to receive our e-mail newsletters or promotions, you also may contact us at the address below or unsubscribe using the link provided in the e-mail. optout@windgatesaddlery.com
Windgate Saddlery
2150 South Myrtle Ave
Monrovia, Ca 91016
626-599-9400
info@windgatesaddlery.com
Because mailings are planned in advance, it may take several weeks or more for your request to become effective. If you continue to receive unwanted communications of any kind, please contact us, and we will make every effort to correct the situation.
Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Website. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant and useful to you. Cookies allow you to move within our website without re-introducing yourself on each page. No personally identifiable information is stored in these cookies.
For example, we use cookies or personal information to:
- Remember what items are in your shopping cart
- Study how our customers navigate through our Web site
- Remember which products they request in site searches
We may also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site.
We also may contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Windgate Saddlery.
How We Use E-mail
When you provide us your e-mail address, we may send you e-mails necessary to process your order or respond to a request. We may also periodically send out promotions and newsletters by e-mail. Instructions on how to unsubscribe are included in each newsletter or promotional e-mail.
Links to Other Sites
If you click on a link with in the Windgate Saddlery site that takes you to another site, you understand that while on their site they have established their own privacy and security policies.
Updating or Reviewing Your Information
Windgate Saddlery wants your information and preferences to be accurate and complete. To update or change your information, visit our user login page and log on to your account. You can update your information after logging in to your account. Or you can send your updated information to:
Windgate Saddlery
2150 South Myrtle Ave
Monrovia, Ca. 91016
626-599-9400
info@windgatesaddlery.com
Security
We use a variety of current technologies and processes for protection of our customer data in order to minimize the chance of loss, misuse or alteration of information that we have collected from you. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. To help us accomplish this, we take the following steps:
- When you make a purchase, request a catalog, or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format
- We employ internal access controls to ensure that the only people who see your information are those with a need to do so to perform their official duties
- We physically secure the areas where we hold hard copies of the information collected online
- We regularly back up the information we collect online to prevent against loss
- We use technical controls to secure the information we collect online as appropriate, including but not limited to, Secure Socket Layer (SSL), encryption, firewalls, password protection
- We periodically test our security procedures to ensure personnel and technical compliance
- We utilize digital certificates issued by Network Solutions, an establish signer of digital certificates
Usage by children under 18
- We cannot prohibit minors from visiting the Site. We must rely on parents, guardians and those responsible for supervising children under 18 to decide which materials are appropriate for such children to view and/or purchase.
- We require that all purchases be made either (i) by individuals 18 years of age or older, or (ii) by minors with the permission of their parent or guardian for such minors to purchase items on the Site and for the collection by us of certain information in accordance with the terms of our privacy policy.
- EACH TIME YOU PURCHASE A PRODUCT AT WINDGATESADDLERY.COM, YOU ARE REPRESENTING TO WINDGATESADDLERY.COM THAT YOU ARE EITHER AN INDIVIDUAL 18 YEARS OF AGE OR OLDER, OR THAT YOU HAVE THE EXPRESS PERMISSION OF A PARENT OR GUARDIAN FOR YOU TO MAKE PURCHASES AND FOR US TO COLLECT CERTAIN INFORMATION ABOUT YOU IN ACCORDANCE WITH THE TERMS OF OUR PRIVACY POLICY.
Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. Because our website and businesses will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.
Questions or Comments?
We hope to have answered any questions to your satisfaction. For additional questions, comments or assistance, we invite you to contact us at: privacy@windgatesaddlery.com
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