Windgate Saddlery Return & Exchange Policy

**We reserve the right to refuse a return or exchange on any product or products that do not meet these requirements **

Returns

• Returns must be received with a Return Authorization Number (RA#) within 30 days from the ship date.
• All returns received after 30 days of the ship date, will receive a store credit only, no exceptions.  
• To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer’s container, documentation, warranty cards, manuals, materials, contents, tags and all accessories
• Any item that you received with tags attached must be returned with those tags intact.
• All contents must be unmarked and not defaced in any manner.
• For your protection, we recommend that you insure the parcel and use a traceable shipping company.
• Save your shipping receipt until you’ve received your refund.
• Packages must be returned pre-paid. We do not accept COD returns of any kind. All COD shipments will be refused and sent back to you.
• Any product that is not cared for as intended by the manufacturer will not be accepted for returns.
• Returns that do not meet these requirements will be sent back to you and no refund will be issued.
• We will confirm the receipt of your package via email.
• Refunds will be credited to the original method of payment
• Please allow 3-4 weeks for us to process your return once we have received it.
• Your refund should show up after 1 or 2 billing cycles on your statement.
• Windgate Saddlery cannot refund original shipping and handling charges on exchanges or returns.

Exchanges:

If you would like to exchange your item for a different size, color or product, please follow these guidelines:

• Exchanges must be received with a Return Authorization Number (RA#) within 30 days from the ship date.
• To be accepted for exchange, items must be in their original purchase condition, including the original product packaging, manufacturer’s container, documentation, warranty cards, manuals, materials, contents, tags and all accessories.
• Any item that you received with tags attached must be returned with those tags intact.
• All contents must be unmarked and not defaced in any manner.
• For your protection, please insure your package against loss and request a delivery confirmation preferably with a shipping carrier that provides a tracking number.
• We do not accept COD returns of any kind. They will be refused and sent back to you.
• Exchanges that do not meet these requirements will be sent back to you and no
• exchange will be issued.
• We will confirm the receipt of your package via email. Please save your shipping receipt until then.
• The customer is responsible for all additional charges and return shipping fees associated with exchanging any items.
  

Items We Cannot Return/Exchange:

• For health reasons, we cannot accept returns on any bits, under-garments or supplements.
• Any custom or embroidered items
• Any tack or leather items which have been oiled, conditioned, scratched, damaged, used or modified in any way. Any returned items must be in new-sale condition as determined by our returns department.
• No clearance, custom or special orders will be accepted for return, so please be careful when ordering these items.

Late Returns:

• Returns must be made within 30 days from the ship date.
• All returns after 30 days, will receive a store credit only, no exceptions.

Risk of Loss:

Damaged Parcels

*Do not return damaged parcels to Windgate Saddlery. Please contact your shipper and see our Shipping Policy at www.windgatesaddlery.com.

• It is the responsibility of the delivery service to deliver the merchandise in good condition.  Please inspect your package immediately upon receipt in the presence of the delivery person. Examine the box for any visible outside damage, as well as the parts inside for any hidden damage that may have occurred during shipping.
• If you are not in the presence of the delivery person, please keep all packaging materials and contact the delivery company (UPS or USPS) immediately to make a claim.  
• In the rare event that your package is damaged in transit, you must file a claim with the delivery company immediately, as most delivery companies have set time limits on damage claims notifications. Failure to do so may result in the loss of your claim. The delivery company should send a representative out to your location to examine the package and its contents so it is very important that you retain all packaging until the claim is settled.

Defective Merchandise:

On the rare occasion that an item is received in “defective” condition, the following is our policy:

• We are not responsible for factory defects because we are not a product manufacturer and we do not produce the items we carry.
• Please inspect your merchandise immediately for damaged or missing items and report them within 48 hours via email or telephone
• All defective merchandise must be shipped directly to the manufacturer after customer has been provided with a manufacturers RA# (Return Authorization Number). This number will be provided by the manufacturer, and not by Windgate Saddlery.  Please contact Windgate Saddlery via email or telephone for manufacturer’s shipping address and contact information, if not provided in the received package.  Do not return potential defective merchandise to Windgate Saddlery. Defective items sent to Windgate Saddlery will be returned to sender at senders expense. 
• Items suspected to have defects will be inspected by the manufacturer, after being shipped to them.  Judgment as to whether item is defective or not is solely up to the manufacturer and will not be decided by Windgate Saddlery.

Manufacturer’s Warranty

• Most items have a manufacturer’s warranty.
• When a manufacturer’s warranty is available, you must seek warranty support directly from the manufacturer which should be available on accompanying manufacturer’s tag
• If no manufacturer information is available, please contact Windgate Saddlery via email or telephone and we will do our best to provide you with the manufacturer’s information.

• All purchases made in the month of December only will have the Returns & Exchange Policy extended to January 30th.
• You must acquire an RA# via email or phone before January 30^th
• All return packages must be to Windgate Saddlery no later than February 28^th.

The Return Authorization Form

• Return Authorization number will be valid for 30 days from the order’s ship date, regardless of the date of issuance.
• You can print out the Return Authorization Form located on the Returns & Exchanges page at www.windgatesaddlery.com.

-->We offer three ways to complete a return or exchange. You can download a Return Authorization Form, email returns@windgatesaddlery.com or call 626-599-9400 to request a Return Authorization Number (RA#). When calling, please have your order number available. If you are emailing for an RA#, please include your name, order number and reason for return or exchange. This is how we track the return and any credit related to you.

1. Complete the Return/Exchange Authorization Form which was included with your purchase or print one off of the website here under Returns. Include it with the items which are being sent back. Click Here to Download the RA Form
2. Please include your RA# on the outside of the box in which you are returning your items. (See example below)
3. Ship your package back to us at the address below:

Return Products To:

Windgate Saddlery – Returns Department
2150 South Myrtle Ave
Monrovia, Ca. 91016
Attn: RA#  ____________

** Prices & availability of products are subject to change without notice **

** We reserve the right to refuse service to anyone **